News & Knowledge¶
News & Knowledge is your company's knowledge base — internal documentation, process descriptions, FAQ collections, guides, glossaries. You can read, comment and set favorites.
Finding content¶
- Go to News & Knowledge in the navigation.
- Three ways to find an article:
- Search — searches the title and summary of all articles
- Category selection — narrow articles down by topic
- Favorites — the favorites button shows only the articles you've marked
On every article you see a label: Company = an article from your company, FAQ = general articles from the platform (e.g. usage guides).
Reading an article¶
- Favorite star — marks the article for quick re-access via the favorites filter
- Print — print the article via the printer icon (or save it as a PDF via the print dialog)
- Write a comment — discuss or ask questions at the end of the article
Comments¶
- Below every article you can write comments — e.g. questions or additions
- You can delete your own comments again
Frequently asked questions¶
Can I create articles myself? Whether you may create articles depends on your role. Most learners have read permissions; articles are maintained by trainers, content managers and administrators. If you think you should have write permissions, talk to the person responsible for platform administration.
Can I read articles from another company? No — articles with the Company label are limited to your company. Articles with the FAQ label are provided by the platform to all companies.
Can I read articles offline? Via Print you can print an article or save it as a PDF. There is no offline mode directly in the web application.