FAQ — frequently asked questions for learners¶

A collection of the questions we get asked most often. If you don't find your question here, take a look at the relevant feature guide — it often has its own FAQ at the end.

I'm not getting the invitation email. Check your spam folder. If it's not there either: enter your email address on the login page, click Forgot password — you'll get a new link.

I forgot my password. Login page → Forgot password → enter email → click the link in the mail → set a new password.

How do I change my language? Menu (☰) → choose Language. More in Getting started.

How do I change my profile picture? Click your profile picture at the top right — your profile opens — and upload a picture there. More in Getting started.

Courses¶

I can't find a particular course in the catalog. Two possibilities:

Filters are set too narrowly — click Reset filters and look again.
The course isn't activated or isn't enabled for your company. Ask your trainer.

I can't enroll in a course — there's no enroll button. For courses without self-enrollment, the course card instead shows the hint "Kontaktieren Sie Ihre Ansprechpartner" ("Contact your administrator"). Talk to your trainer or manager — they can enroll you in the course. More in Taking a course.

I've gone through all lessons, but the course isn't "completed". Did you miss the minimum score in a quiz lesson? Repeat the lesson and confirm it with a better score. More in The course player.

A course has a lock icon on a lesson. Sequential course — finish the previous lesson first. More in The course player.

Mandatory assignments¶

Where do I see my mandatory assignments? There's a widget on the dashboard with all open assignments. More in Mandatory assignments.

Can I decline a mandatory assignment? No — the assignment comes from your trainer or manager. For content-related conflicts, talk directly to the person who assigned it.

What happens if I miss the deadline? The assignment counts as overdue, but you can keep working on it. The person who assigned it can see this. Speak up early.

Certificates and awards¶

I completed a course but didn't get a certificate. It's possible the course has no certificate template attached. Ask your trainer.

My certificate has expired. Take the course again, then you'll receive a fresh certificate. More in Certificates, awards and learning streaks.

My learning streak was reset even though I was active. Learning streaks count calendar days. If you have at least one learning activity on consecutive days, the streak keeps going. In doubtful cases, see Certificates, awards and learning streaks.

AI Tutor¶

The tutor tab is missing in the drawer. The tutor is disabled for this lesson or this course. Other lessons may have it active. More in Using the AI Tutor.

The tutor won't reveal quiz answers to me. That's deliberate — the tutor is meant to support your learning, not replace it. Ask it to explain the underlying topic.

Peer reviews¶

I submitted my work but hear nothing. The reviewers need time. Check under Peer reviews → My submissions to see whether ratings have come in.

Who sees my answer in a peer review? Only the assigned reviewers — and they don't see your name, reviews are anonymous. More in Peer reviews.

Learning groups¶

I can't join a private group. Private groups are only accessible by invitation or link. Ask the creator for an invitation.

Do others see my progress in a group? No — your learning progress is not visible to other group members. More in Learning groups.

News & Knowledge¶

I can't create an article. You need write permissions. Most learners have read-only rights. More in News & Knowledge.

Notifications¶

I'm not getting any emails. Check your mail program's spam folder and make sure the email address in your profile is up to date. More in Notifications.

Technical¶

A page won't load / looks broken. Reload the page (F5). If that doesn't help: log out and log back in. If that doesn't help either: try a different browser or device. If it persists, contact your trainer or the responsible IT.

Does the platform work on a phone? Yes, the web application is optimized for smartphone and tablet. There is currently no dedicated app.

Which browsers are supported? Current versions of Chrome, Firefox, Edge and Safari. Internet Explorer is no longer supported.

My data — who sees what? Notes and tutor conversations are private. Trainers and administrators of your company who are responsible for your courses see learning progress and quiz results. Peer reviews are anonymous; course ratings feed anonymously into the star average, while your comments can be viewed by trainers.

I still have other questions¶

Ask the AI Tutor (if enabled in your course) — for usage questions it can often help directly.
Contact your trainer or the person who invited you to the platform.
For technical problems: your company's IT contact person.