FAQ — frequently asked questions for trainers¶
A collection of the most common questions from practice. More in-depth answers are in the respective feature guides.
Creating courses¶
How do I create a new course? Creating a course — step by step through all mandatory and optional fields.
What lesson types are there and when do I use which? Table overview and tips in Building lessons.
Should my course be sequential or freely navigable? For content that builds on itself, sequential; for reference-style content, free. More in Creating a course.
How can I duplicate a course? Via the library: save the course using the library icon, then insert it in the target catalog with From library — this creates an independent copy including its lessons. Details in Creating a course.
Content and media¶
How do I embed a video? Upload the video in the media library, then select the video from the list when creating a video lesson.
How large can a file be? A maximum of 2 GB per file.
How do I update a file without adjusting every lesson? Use versioning: in the media library → open the file → Upload new version. All lessons that embed this file automatically show the new version.
Which H5P types are there? Overview in Creating H5P content.
Quizzes and grading¶
How do I configure AI grading of free-text answers? Define the task + a model solution + criteria — see Quizzes and grading.
What is a good minimum score? 70% as a solid default. Higher (80-90%) for compliance courses, lower (50%) for casual exercises. Important: the minimum score applies per lesson — table in Quizzes and grading.
Learners complain about the AI grading — that it's too strict/too lenient. First step: review the model solution and criteria. You can override individual gradings under AI gradings; for critical courses, enable the course toggle "AI gradings require approval by an authorised person".
Course quality¶
When should I run the AI quality check? Before activating, after major changes, and at low completion rates as a diagnosis. More in AI quality check.
My quality score is low, but learners are satisfied. Both views are valid. Quality recommendations are optional, not a must.
Do learners see the quality score? No — the score only appears in Course management, not for learners.
Peer reviews¶
How many reviewers per submission make sense? Two is usually enough; three smooths out outliers; four or more is overkill. More in Configuring peer reviews.
What do I do if a reviewer comments unprofessionally? Address the reviewer directly. Individual assessments can be neither deleted nor marked as invalid in the platform. If an assessment has to be removed, contact the generation:l team.
Can I assign reviewers manually? Currently not — assignment is automatic.
Learning paths¶
Who is allowed to create learning paths? Content managers and company admins — see Assembling learning paths.
Can I use a course in several learning paths? Yes, as many as you like.
What happens if I remove a course from an active learning path? Complex behavior depending on where learners currently are. Caution note in Assembling learning paths.
Certificates¶
How do I control whether a course issues a certificate? Under Edit course, in the field "Certificate for course completion" you choose between "Participated in the course", "Passed the course" and "Do not issue a certificate". The template used is set company-wide (not per course) — more in Certificates and certificate templates.
A learner completed a course offline — can I issue a certificate afterwards? There is no direct certification without course completion — completing lessons on behalf of others is not possible either. The person can take the course online; the certificate is then generated automatically.
Can I use different language templates? No — exactly one certificate template is in effect per company for each variant ("passed", "participated"); there is no assignment per course or per language. For multilingual needs, it's best to word the template bilingually.
Managing participants¶
How do I enroll many people in a course at once? Bulk enrollment via a list, department or group. Step by step in Managing participants.
How do I see who's behind? For mandatory assignments: Administration → Mandatory assignments — the list is sorted by due date; deadline passed + status not "Completed" = overdue. Per-person detail evaluations are available under Administration → Analytics & Reports (from the Content Manager role upwards).
How do I send a reminder? For mandatory assignments, automatically — provided you configured reminders when creating them. For free enrollments there is no reminder feature; what remains is the route via learning-group messages (without push notification) or outside the platform.
Statistics & reports¶
Where do I find statistics on my courses? The enrollment overview shows progress, score and learning time per person. For the courses you created yourself, you'll find enrollments, completions and average progress per course under Administration → Trainer dashboard. Further reports are in the Administration → Analytics & Reports section (from the Content Manager role upwards) — details in the reports guide for administrators.
Can I export a report? Yes, reports can be exported as PDF, CSV or Excel (from the Content Manager role upwards).
Errors & problems¶
My H5P content doesn't load. Reload the page. If that doesn't help: contact the generation:l team — it may be an H5P server problem.
A lesson shows nothing. In Course management, open the course's lessons and use the Edit content icon next to the lesson to check whether the content has been saved — sometimes saving was interrupted.
Learners don't see my course in the catalog. Is the course active? Is the catalog active? In "No self-enrollment" mode, the course does appear in the catalog but without an enroll button — learners see a note to contact their point of contact.
Miscellaneous¶
Who helps me with questions not answered here?
- This collection of guides — see the index for all pages
- Your company's administrators
- For technical problems: the generation:l team