FAQ — frequently asked questions for trainers¶
A collection of the most common questions from practice. More in-depth answers are in the respective feature guides.
Creating courses¶
How do I create a new course? Creating a course — step by step through all mandatory and optional fields.
What lesson types are there and when do I use which? Table overview and tips in Building lessons.
Should my course be sequential or freely navigable? For content that builds on itself, sequential; for reference-style content, free. More in Creating a course.
How can I duplicate a course? Currently not directly in the UI. Workaround: treat a similar course as a template, create a new one, and pull the content over piece by piece.
Content and media¶
How do I embed a video? Upload the video in the media library, then select the video from the list when creating a video lesson.
How large can a file be? Default: 500 MB. If you need more, ask your platform manager, who can raise the limit.
How do I update a file without adjusting every lesson? Use versioning: in the media library → open the file → Upload new version. All lessons that embed this file automatically show the new version.
Which H5P types are there? Overview in Creating H5P content.
Quizzes and grading¶
How do I configure AI grading of free-text answers? Define the task + a model answer + criteria — see Quizzes and grading.
What is a good minimum score? 70% as a solid default. Higher (80-90%) for compliance courses, lower (50%) for casual exercises. Table in Quizzes and grading.
Learners complain about the AI grading — that it's too strict/too lenient. First step: review the model answer and criteria. For systematically unfair grading: add trainer grading as a corrective, or mark the AI as a preliminary assessment only.
Course quality¶
When should I run the AI quality check? Before publishing, after major changes, and at low completion rates as a diagnosis. More in AI quality check.
My quality score is low, but learners are satisfied. Both views are valid. Quality recommendations are optional, not a must.
Can I prevent learners from seeing the quality score? Visibility is configurable per catalog. Clarify with the platform manager whether scores should be hidden from learners.
Peer reviews¶
How many reviewers per submission make sense? Two is usually enough; three smooths out outliers; four or more is overkill. More in Configuring peer reviews.
What do I do if a reviewer comments unprofessionally? Mark the assessment as invalid or delete it, and address the reviewer if needed.
Can I assign reviewers manually? Currently not — assignment is automatic.
Learning paths¶
Who is allowed to create learning paths? Content managers. Not as a pure trainer — see Assembling learning paths.
Can I use a course in several learning paths? Yes, as many as you like.
What happens if I remove a course from an active learning path? Complex behavior depending on where learners currently are. Caution note in Assembling learning paths.
Certificates¶
How do I assign a certificate template to a course? In the course editor → field Certificate template → select. More in Certificate templates.
A learner completed a course offline — can I issue a certificate afterwards? Workaround: enroll the person, mark the lessons as completed, then the certificate is generated automatically. Direct certification without a course is currently not in the UI.
Can I have different language templates? Yes, create separate templates and assign one per course. Automatic language selection per learner is currently not available.
Participant management¶
How do I enroll many people in a course at once? Bulk enrollment via a list, department or group. Step by step in Managing participants.
How do I see who's behind? Analytics → course detail → progress — sortable by "Last access".
How do I send a reminder? For mandatory tasks, automatically via configuration. For free enrollments, currently only manually or via learning-group messages.
Statistics & reports¶
Where do I find statistics on my courses? In the main menu under Analytics. More details in the reports guide for administrators — most reports are relevant to both roles.
Can I export a report? Yes: PDF, CSV or Excel. Each dashboard has an export button.
Errors & problems¶
My H5P content doesn't load. Reload the page. If that doesn't help: ask the platform manager — it may be an H5P server problem.
A lesson shows nothing. Check the lesson content in the editor — sometimes saving was interrupted.
Learners don't see my course in the catalog. Is the course marked as Published? Have you checked the enrollment mode? With "by assignment only", the course does not appear in the catalog.
Miscellaneous¶
Who helps me with questions not answered here? - This collection of guides — see the index for all pages - Your company's platform manager - For technical problems: your IT contact